Bramble Jams ("we," "us," or "our") operates the Bramble Jams website and online store. This Privacy Policy explains what personal information we collect, how we use it, and your rights regarding that information. By using our site or making a purchase, you agree to the practices described here.
1. Information We Collect
We collect information you provide directly to us:
- Account information: name, email address, and password when you create an account.
- Order and shipping information: billing and shipping addresses, phone number, and order details when you place an order.
- Payment information: credit/debit card details are entered directly into Stripe's secure payment form. We never see or store your card number.
- Communications: messages you send us through the contact form.
We also collect limited technical data automatically:
- Cart contents stored in your browser's local storage.
- Basic usage data collected by Firebase Analytics (page views, general location region). This data is aggregated and not linked to your identity.
2. How We Use Your Information
- To process and fulfill your orders, including shipping and payment.
- To create and manage your account and saved addresses.
- To send order confirmation and shipping notification emails.
- To respond to your questions and support requests.
- To improve our products, website, and customer experience.
We do not sell, rent, or trade your personal information to third parties for marketing purposes.
3. Third-Party Services
We rely on the following trusted third-party services to operate our store:
- Google Firebase — provides our database (Firestore), user authentication, file storage, and hosting. Your account data and order history are stored in Firebase. Firebase is a Google service and subject to Google's Privacy Policy.
- Stripe — processes all payments securely. Card data goes directly to Stripe and is never stored on our servers. See Stripe's Privacy Policy.
- Google Maps — used to display our store location. Google may collect usage data per their privacy policy.
- Font Awesome — delivers icons used on our site.
- Google Fonts — delivers web fonts used on our site.
4. Cookies and Local Storage
We use browser local storage (not traditional cookies) to remember your shopping cart between visits. Firebase may set authentication-related cookies to keep you signed in. We do not use advertising or tracking cookies.
5. Data Retention
We retain your account and order information for as long as your account is active or as needed to fulfill legal, tax, and business obligations. You may request deletion of your account at any time by contacting us.
6. Your Rights
Depending on your location, you may have the right to:
- Access the personal information we hold about you.
- Request correction of inaccurate information.
- Request deletion of your account and personal data.
- Opt out of any marketing communications (we include an unsubscribe link in all marketing emails).
To exercise any of these rights, contact us at the address below.
7. Children's Privacy
Our site is not directed to children under 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will delete it promptly.
8. Security
We use industry-standard security measures including HTTPS encryption, Firebase security rules, and Stripe's PCI-compliant payment processing. No method of transmission over the internet is 100% secure, but we take reasonable precautions to protect your data.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will post the revised policy on this page with an updated date. Continued use of our site after changes are posted constitutes your acceptance of the updated policy.
10. Contact Us
If you have questions about this Privacy Policy or your personal data, please contact us:
- Bramble Jams
- 12090 Farmington Road, Livonia, MI 48150
- Phone: 734-489-6502
- Contact us online